Account and Program Management

Relationships.  Experience.  Excellence.

Account management is both science and art.  The all important customer relationship needs to be nurtured, yet company profits are at stake.  Success requires an individual who can manage this delicate balance. 

At CJ2, we’ve witnessed the oft-quoted maxim that 20% of accounts generate 80% of company profit.   We understand that even the smallest movement in account profitability can be the difference between market leadership and also-ran status.  Our advisors are experienced managers who have faced “red” accounts and turned them around.  As advisors, they aren’t tied to the corporate politics or “business as usual” constraints often facing internal staff.  Simply put, their unbiased perspective enables them to get things done.

We also understand that new accounts, or programs, often require significant investment in the “capture” phase.  You want to put your best foot forward with the prospective client but can’t invest in hiring a top shelf manager or afford to pull your most talented performers for every new business pursuit. 

• leadership in the proposal stage
• credibility with the prospective client during evaluation
• program/account management post-award
• relationship management at senior levels
• account performance recovery
• profitable growth
• mentoring capabilities